Terms of Use
Last revised on: October 23, 2026.
Castle Global, Inc. (including its affiliates, successors and assigns, “Deploy”, “Company”, “us”, “our”, and “we”) has developed artificial intelligence (AI)-related products and services, including those set forth on Schedule A attached hereto, and makes those products and services available via the websites at www.deploy.com, www.hivemoderation.com, www.hivedetect.ai and any other websites and domain names on which these Terms of Use appear (collectively, the “Sites”), web browser extensions, APIs and other interfaces (such products and services collectively, “Deploy Services”).
THESE TERMS OF USE (THE “TERMS OF USE”), WHICH INCLUDES ALL EXHIBITS, SCHEDULES, ATTACHMENTS AND ADDENDA HERETO AND ALL MATERIALS INCORPORATED HEREIN BY REFERENCE (TOGETHER WITH THE TERMS OF USE, THE “TERMS”), SET FORTH THE LEGALLY BINDING TERMS AND CONDITIONS THAT GOVERN YOUR ACCESS TO AND USE OF THE SITES AND DEPLOY SERVICES. BY ACCESSING THE SITES OR USING DEPLOY SERVICES, YOU ARE ACCEPTING THE TERMS (ON BEHALF OF YOURSELF OR THE ENTITY THAT YOU REPRESENT), AND YOU REPRESENT AND WARRANT THAT YOU HAVE THE RIGHT, AUTHORITY, AND CAPACITY TO ENTER INTO THE TERMS (ON BEHALF OF YOURSELF OR THE ENTITY THAT YOU REPRESENT), INCLUDING THAT YOU ARE OF LEGAL AGE TO ENTER INTO THE TERMS (TYPICALLY, AT LEAST 18 YEARS OLD). IF YOU DO NOT AGREE WITH ALL OF THE PROVISIONS OF THE TERMS, DO NOT ACCESS THE SITES, DO NOT USE DEPLOY SERVICES AND DO NOT ALLOW ANY ACCESS AND/OR USE BY ANOTHER USER.
Certain Deploy Services and features thereof may be subject to additional guidelines, terms, or rules, which will be posted on the Sites in connection with such Deploy Services, including, without limitation, the Privacy Policy. All such additional terms, guidelines, and rules are incorporated by reference into the Terms. The Terms apply to all users and other persons (“users,” “you,” as applicable) that access or register with the Sites or use Deploy Services (all use by you and any user on your Account, “your use”, and such users, “your users”). You and your users are also referred to herein collectively as “Customer,” Customer and Deploy are referred to herein each as a “party” and collectively as the “parties” and the Deploy Services that Customer accesses or uses are referred to herein as the “Services.”
PLEASE BE AWARE THAT SECTION 11.1 OF THE TERMS OF USE CONTAINS PROVISIONS GOVERNING HOW DISPUTES THAT YOU AND WE HAVE AGAINST EACH OTHER ARE RESOLVED, INCLUDING, WITHOUT LIMITATION, ANY DISPUTES THAT AROSE OR WERE ASSERTED PRIOR TO THE EFFECTIVE DATE OF YOUR ACCEPTANCE OF THE TERMS. IN PARTICULAR, IT CONTAINS AN ARBITRATION AGREEMENT WHICH WILL, WITH LIMITED EXCEPTIONS, REQUIRE DISPUTES BETWEEN US TO BE SUBMITTED TO BINDING AND FINAL ARBITRATION. UNLESS YOU OPT OUT OF THE ARBITRATION AGREEMENT: (1) YOU WILL ONLY BE PERMITTED TO PURSUE DISPUTES OR CLAIMS AND SEEK RELIEF AGAINST US ON AN INDIVIDUAL BASIS, NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS OR REPRESENTATIVE ACTION OR PROCEEDING; AND (2) YOU ARE WAIVING YOUR RIGHT TO PURSUE DISPUTES OR CLAIMS AND SEEK RELIEF IN A COURT OF LAW AND TO HAVE A JURY TRIAL.
If you or the entity that you represent are a party to or enter into a customer agreement and/or service order for the Service separate from the Terms (a “Customer Agreement”), the Customer Agreement will govern during its term in the event of any conflict between the Terms and a provision of a Customer Agreement.
“Content” means image, video, audio, text and data files.
“Customer-Provided Content” means the information and Content submitted by you (e.g., images, videos, text inputs and prompts from you), other than Demo Content, for use or analysis by a Service.
“Demo Content” means the information and Content submitted by you (e.g., images, videos, text inputs and prompts from you) to any Demo Service.
“Developed IP” means any inventions, improvements, modifications, enhancements, derivatives, compositions, discoveries, know-how, processes, methodologies, formulas, designs and works of authorship or other intellectual property discovered or created by Company or its employees, agents or contractors in the course of providing Services; provided, that Developed IP shall not include Customer-Provided Content or Generated Content.
“Deploy Content” means any and all information and Content, other than Customer-Provided Content, Demo Content and Generated Content, that is output from, made available on or by, or used by Deploy, the Sites or Deploy Services.
“Personal Data” means any data that is deemed personal data or personal information (or other analogous variations of such terms) under and subject to any data protection law or regulation applicable to such data, including Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 and the California Consumer Privacy Act.
“Third-Party Product” means any (i) application or product that interoperates with a Service and is not provided by Deploy and (ii) Third-Party Model.
2.2 Responsibilities. You are solely and fully responsible for:
- maintaining the confidentiality of the access/login information for your Accounts;
- managing your Accounts and all activities that occur under your Accounts;
- the accuracy, quality, integrity and legality of Customer-Provided Content; and
- selection and use of Third-Party Products and obtaining and maintaining any equipment, software and ancillary services needed to connect to, access or otherwise use the Sites and the Services.
You agree to use best efforts to prevent and terminate unauthorized access to or use of your Accounts and to immediately notify Deploy of any unauthorized use, or suspected unauthorized use of your Accounts or any other breach of security. You agree that we do not have any responsibility to validate or otherwise check validity or security of the Sub-User access you request or create. Deploy cannot and will not be liable for any loss or damage arising from your failure to comply with the above requirements.
3.2 Customer Limitations. The rights granted by Deploy herein are provided subject to your compliance with the following restrictions (the “Use Restrictions”). You will not, or permit or assist any third party to:
- extract, reconstruct, reproduce, reverse engineer, decompile, disassemble, modify or otherwise create, attempt to create or derive, the Sites or the Services or source code underlying the Sites or the Services, including, without limitation, Deploy’s machine learning models or the components thereof;
- except as expressly permitted by us in writing otherwise, release, disclose, transfer, distribute, host, market, offer, resell, lease, license, transfer, assign or create derivative works of the Sites or the Services or output therefrom, in each case in whole or in part or integrated or on a standalone basis;
- use the Sites or the Services or output therefrom to create, train, contribute to or improve (directly or indirectly) any product, service, offering or initiative (in each case, whether open-source, proprietary or otherwise) that is similar to or competitive with Deploy Services;
- except as expressly permitted by us in writing otherwise, use any information or Content output from any Generative AI Service in any manner that suggests or implies that such information or Content is human-generated;
- except as expressly permitted by us in writing otherwise, use the Services or output therefrom in connection with any (i) practice similar to prohibited practices described under Regulation (EU) 2024/1689, as amended (the “EU AI Act”), or (ii) system similar to any system considered to be a high-risk AI system under the EU AI Act;
- use any Demo Service or output therefrom in any manner (i) that is commercially related or (ii) other than solely for evaluation purposes; or
- use the Sites or the Services or output therefrom (i) in any unlawful manner or for any unlawful purpose, (ii) in any manner that infringes or violates any third party rights or (iii) otherwise outside the scope or manner expressly permitted by the Terms.
3.3 Non-Exclusive. Notwithstanding anything to the contrary herein, nothing in the Terms shall prohibit Deploy from creating or providing any output or results (a) that are the same as or similar to the output made available to Customer or (b) from information or Content that is the same as or similar to Customer-Provided Content, in each case so long as the Customer-Provided Content from Customer is not used.
3.4 Acceptable Use Policy. You agree not to: (a) upload, transmit, or distribute to or through the Sites or the Services any computer viruses, worms, or any software intended to damage or alter a computer system or data; (b) send through the Sites or the Services unsolicited or unauthorized advertising, promotional materials, junk mail, spam, chain letters, pyramid schemes, or any other form of duplicative or unsolicited messages, whether commercial or otherwise; (c) use the Sites or the Services to harvest, collect, gather or assemble information or data regarding other users, including e-mail addresses, without their consent; (d) interfere with, disrupt, or create an undue burden on servers or networks connected to the Sites or the Services, or violate the regulations, policies or procedures of such networks; (e) attempt to gain unauthorized access to the Sites or the Services (or to other computer systems or networks connected to or used together with the Sites or the Services), whether through password mining or any other means; (f) harass or interfere with any other user’s use and enjoyment of the Sites or the Services; or (g) use software or automated agents or scripts to produce multiple accounts on the Sites or the Services, or to generate automated searches, requests, or queries to (or to strip, scrape, or mine data from) the Sites or the Services (provided, however, that we conditionally grant to the operators of public search engines revocable permission to use spiders to copy materials from publicly-accessible portions of the Sites for the sole purpose of and solely to the extent necessary for creating publicly available searchable indices of the materials, but not caches or archives of such materials, subject to the parameters set forth in our robots.txt file).
3.5 Modification. We reserve the right, at any time, to modify, suspend, or discontinue the Sites or Deploy Services (in whole or in part) with or without notice to you. You agree that Company will not be liable to you or to any third party for any modification, suspension, or discontinuation of the Sites or Deploy Services or any part thereof.
3.6 General Practices. You acknowledge that we may establish general practices and limits concerning use of Deploy Services, including without limitation the maximum period of time that data or other Content will be retained by the Deploy Service and the maximum storage space that will be allotted on our systems on your behalf. You agree that we have no responsibility or liability for the deletion or failure to store any data or other Content maintained or transmitted by Deploy Services, except if we expressly agree otherwise in writing. We reserve the right to terminate Accounts that are inactive for an extended period of time. You further acknowledge that we reserve the right to change these general practices and limits at any time, in our sole discretion, with or without notice.
4.2 Net of Taxes. All prices for Deploy Services are stated exclusive of all taxes, duties, levies, imposts, fines, or similar governmental assessments, including sales and use taxes, value-added taxes, goods and services taxes, excise, business, service, and similar transactional taxes imposed by any jurisdiction and the interest and penalties thereon (collectively, “Taxes”). Customer shall be responsible for and bear Taxes associated with its purchase of, payment for, access to, or use of the Services. If Deploy is obligated to collect or pay any Taxes, the Taxes will be charged to Customer and Customer will pay such Taxes to Deploy, unless Customer provides Deploy with a timely and valid tax exemption certificate in respect of those Taxes. Taxes shall not be deducted from payments to Deploy. Customer will provide Deploy with any applicable tax identification information that Deploy may require to ensure its compliance with tax regulations and authorities in applicable jurisdictions. You hereby confirm that Deploy can rely on the name and address set forth in your Account for all Tax purposes (which may be updated by Deploy from time to time based on other information available to Deploy). Customer will be liable to pay (or reimburse Deploy for) any taxes, interest, penalties, or fines arising out of any mis-declaration by Customer.
4.3 Offsets; Late Charges; Attorneys’ Fees. Amounts due to Deploy may not be withheld or offset by Customer for any reason against amounts due or asserted to be due to Customer from Deploy. Deploy may assess late charges equal to the lesser of one and one half percent (1.5%) of the unpaid balance per month or the highest rate permitted by applicable law. Customer will be responsible for any reasonable attorneys’ fees, costs, and expenses incurred by Deploy to collect any amounts that are not paid when due. If Customer fails to timely pay any amounts due under the Terms, then without limitation of any of its other rights or remedies, Deploy may suspend performance of Services until Deploy receives all past due amounts from Customer.
4.4 Payment Processing. Payment processing services for purchases are provided by a third party payment processing provider (currently Stripe, Inc., but which may be any other provider elected by the Company from time to time, the “Payment Processor”). As a condition of the Company enabling payment processing services through the Payment Processor, you agree to provide us with accurate and complete information about you, and you authorize us to share it and transaction information related to your use of the payment processing services provided by the Payment Processor.
5.2 Feedback. If you provide us with any feedback or suggestions regarding the Sites or Deploy Services (“Feedback”), you hereby assign to us all rights in such Feedback and agree that we shall have the right to use and fully exploit such Feedback and related information in any manner we deem appropriate. We will treat any Feedback you provide to us as non-confidential and non-proprietary. You agree that you will not submit to us any information or ideas that you consider to be confidential or proprietary.
5.3 Demo Content. You acknowledge and agree that you will benefit from our ability to make improvements to Deploy Services over time. You hereby grant (and you represent and warrant that you have the right to grant) to Deploy an irrevocable, perpetual, nonexclusive, royalty-free and fully paid, worldwide license to reproduce, distribute, publicly display and perform, prepare derivative works of, incorporate into other works, and otherwise use and exploit your Demo Content and the output generated therefrom, and to grant sublicenses of the foregoing rights, for the purposes of including and using your Demo Content and the output generated therefrom in connection with the operation of Deploy’s businesses (including to develop and improve Deploy Services). You hereby irrevocably waive (and agree to cause to be waived) any claims and assertions of moral rights or attribution with respect to your Demo Content and the output generated therefrom.
5.4 Your Likeness. Each user who provides us with an image, video, recording, photograph or voice sample of themselves, or any other reproduction or representation of their physical likeness (collectively, “Likeness Content”), hereby irrevocably grants to us the non-exclusive, fully-paid, royalty-free, transferable, sublicensable, worldwide, unrestricted, and perpetual right to use, reproduce, modify, or create derivatives of such Likeness Content in connection with the exhibition, distribution, display, performance, transmission and broadcasting on any and all media, including, without limitation, the internet, in connection with the Service or operation of Deploy’s businesses (including to promote Deploy Services). You hereby irrevocably waive (and agree to cause to be waived) any claims and assertions of moral rights or attribution with respect to your Likeness Content and the output generated therefrom.
5.5 Third-Party Content. The Sites and the Services (or output therefrom) may contain links to third-party websites and services, and/or display advertisements for third parties (collectively, “Third-Party Links & Ads”). Such Third-Party Links & Ads are not under the control of Deploy, and we are not responsible for any Third-Party Links & Ads. We provide access to these Third-Party Links & Ads only as a convenience to you, and we do not review, approve, monitor, endorse, warrant, or make any representations with respect to Third-Party Links & Ads. You use all Third-Party Links & Ads at your own risk, and should apply a suitable level of caution and discretion in doing so. When you click on any of the Third-Party Links & Ads, the applicable third party’s terms and policies apply, including the third party’s privacy and data gathering practices. You should make whatever investigation you feel necessary or appropriate before proceeding with any transaction in connection with such Third-Party Links & Ads.
6.2 DISCLAIMERS.
Deploy Services and the Sites may change at any time and in any manner, at our sole discretion. This includes, without limitation, updates to and discontinuation of features previously available. We make no guarantees related to the quality, reliability or uptime of Deploy Services or the Sites. We make no representations or warranties related to current law that might apply to you, including with respect to your ownership of Generated Content. We advise you to refrain from relying on Deploy Services or creating any dependency related to Deploy Services in any manner. You acknowledge and agree that (a) we will have no liability to you, your customers or any third party for any harm caused by your reliance or dependency on Deploy Services and (b) you are solely responsible for determining the legality of your use and redistribution of any Content related to Deploy Services or the Sites or any output from Deploy Services.
DEPLOY SERVICES AND ALL OUTPUT THEREFROM ARE PROVIDED ON AN “AS-IS” AND “AS AVAILABLE” BASIS, AND DEPLOY (AND OUR SUPPLIERS) EXPRESSLY DISCLAIM ANY AND ALL WARRANTIES AND CONDITIONS OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ALL WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, ACCURACY, OR NON-INFRINGEMENT. WE (AND OUR SUPPLIERS) MAKE NO WARRANTY THAT DEPLOY SERVICES OR THE OUTPUT THEREFROM WILL MEET YOUR REQUIREMENTS, WILL BE AVAILABLE ON AN UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE BASIS, OR WILL BE ACCURATE, RELIABLE, FREE OF VIRUSES OR OTHER HARMFUL CODE, COMPLETE, LEGAL, OR SAFE. IF APPLICABLE LAW REQUIRES ANY WARRANTIES WITH RESPECT TO DEPLOY SERVICES, ALL SUCH WARRANTIES ARE LIMITED IN DURATION TO NINETY (90) DAYS FROM THE DATE OF FIRST USE.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU. SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
7.2 Release. You hereby release and forever discharge Deploy (and their officers, employees, agents, successors, and assigns) from, and hereby waive and relinquish, each and every past, present and future dispute, claim, controversy, demand, right, obligation, liability, action and cause of action of every kind and nature (including personal injuries, death, and property damage), that has arisen or arises directly or indirectly out of, or that relates directly or indirectly to, the Sites or Deploy Services. IF YOU ARE A CALIFORNIA RESIDENT, YOU HEREBY WAIVE CALIFORNIA CIVIL CODE SECTION 1542 IN CONNECTION WITH THE FOREGOING, WHICH STATES: “A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS WHICH THE CREDITOR OR RELEASING PARTY DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE, WHICH IF KNOWN BY HIM OR HER MUST HAVE MATERIALLY AFFECTED HIS OR HER SETTLEMENT WITH THE DEBTOR OR RELEASED PARTY.”
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, OUR LIABILITY TO YOU FOR ANY DAMAGES ARISING FROM OR RELATED TO THESE TERMS (FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION), WILL AT ALL TIMES BE LIMITED TO AN AGGREGATE MAXIMUM OF ONE HUNDRED US DOLLARS (U.S. $100). THE EXISTENCE OF MORE THAN ONE CLAIM WILL NOT ENLARGE THIS LIMIT. YOU AGREE THAT OUR OFFICERS, EMPLOYEES, AGENTS AND SUPPLIERS WILL HAVE NO LIABILITY OF ANY KIND ARISING FROM OR RELATING TO THESE TERMS.
SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
- your physical or electronic signature;
- identification of the copyrighted work(s) that you claim to have been infringed;
- identification of the material on our services that you claim is infringing and that you request us to remove;
- sufficient information to permit us to locate such material;
- your address, telephone number, and e-mail address;
- a statement that you have a good faith belief that use of the objectionable material is not authorized by the copyright owner, its agent, or under the law; and
- a statement that the information in the notification is accurate, and under penalty of perjury, that you are either the owner of the copyright that has allegedly been infringed or that you are authorized to act on behalf of the copyright owner.
Please note that, pursuant to 17 U.S.C. § 512(f), any misrepresentation of material fact (falsities) in a written notification automatically subjects the complaining party to liability for any damages, costs and attorney’s fees incurred by us in connection with the written notification and allegation of copyright infringement.
Designated Agent: Copyright Manager
Address of Agent: 100 1st Street, 11th Floor, San Francisco, CA 94105
- Applicability of Arbitration Agreement. All claims and disputes (excluding claims for injunctive or other equitable relief as set forth below) in connection with the Terms or the use of any product or service provided by Deploy that cannot be resolved informally or in small claims court shall be resolved by binding arbitration on an individual basis under the terms of this Arbitration Agreement. Unless otherwise agreed to, all arbitration proceedings shall be held in English. This Arbitration Agreement applies to you and Deploy, and to any subsidiaries, affiliates, agents, employees, predecessors in interest, successors, and assigns, as well as all authorized or unauthorized users or beneficiaries of services or goods provided under the Terms.
- Notice Requirement and Informal Dispute Resolution. Before either party may seek arbitration, the party must first send to the other party a written Notice of Dispute (“Notice”) describing the nature and basis of the claim or dispute, and the requested relief. A Notice to Deploy should be sent to: 100 1st Street, 11th Floor, San Francisco, CA 94105. After the Notice is received, you and Deploy may attempt to resolve the claim or dispute informally. If you and Deploy do not resolve the claim or dispute within thirty (30) days after the Notice is received, either party may begin an arbitration proceeding (such party, the “Commencing Party”). The amount of any settlement offer made by any party may not be disclosed to the arbitrator until after the arbitrator has determined the amount of the award, if any, to which either party is entitled.
- Arbitration Rules. The Federal Arbitration Act governs the interpretation and enforcement of this Arbitration Agreement. The arbitration will be conducted by JAMS, an established alternative dispute resolution provider. Disputes involving claims, counterclaims, or request for relief under $250,000, not inclusive of attorneys’ fees and interest, shall be subject to JAMS’s most current version of the Streamlined Arbitration Rules and procedures available at http://www.jamsadr.com/rules-streamlined-arbitration/; all other disputes shall be subject to JAMS’s most current version of the Comprehensive Arbitration Rules and Procedures, available at http://www.jamsadr.com/rules-comprehensive-arbitration/. JAMS’s rules are also available at www.jamsadr.com or by calling JAMS at 800-352-5267. If JAMS is not available to arbitrate, the parties will select an alternative arbitral forum. Each party shall bear its own costs (including attorney’s fees) and disbursements arising out of the arbitration. The Commencing Party shall pay the fees and costs of the ADR Provider. The arbitration may be conducted by telephone, based on written submissions, or in person in the United States county where you live, California or at another mutually agreed location. Any judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction.
- Authority of Arbitrator. The arbitrator shall have exclusive authority to (i) determine the scope and enforceability of this Arbitration Agreement and (ii) resolve any dispute related to the interpretation, applicability, enforceability or formation of this Arbitration Agreement including, but not limited to, any assertion that all or any part of this Arbitration Agreement is void or voidable. The arbitration will decide the rights and liabilities, if any, of you and Deploy. The arbitration proceeding will not be consolidated with any other matters or joined with any other cases or parties. The arbitrator shall have the authority to grant motions dispositive of all or part of any claim. The arbitrator shall have the authority to award monetary damages and to grant any non-monetary remedy or relief available to an individual under applicable law, the arbitral forum’s rules, and the Terms (including the Arbitration Agreement). The arbitrator shall issue a written award and statement of decision describing the essential findings and conclusions on which the award is based, including the calculation of any damages awarded. The arbitrator has the same authority to award relief on an individual basis that a judge in a court of law would have. The award of the arbitrator is final and binding upon you and us.
- Waiver of Jury Trial. YOU AND DEPLOY HEREBY WAIVE ANY CONSTITUTIONAL AND STATUTORY RIGHTS TO SUE IN COURT AND HAVE A TRIAL IN FRONT OF A JUDGE OR A JURY. You and Deploy are instead electing that all disputes, claims, or requests for relief shall be resolved by arbitration under this Arbitration Agreement, except as specified in Section 11.1(a) (Applicability of Arbitration Agreement) above. An arbitrator can award on an individual basis the same damages and relief as a court and must follow the Terms as a court would. However, there is no judge or jury in arbitration, and court review of an arbitration award is subject to very limited review.
- Waiver of Class or Other Non-Individualized Relief. ALL DISPUTES, CLAIMS, AND REQUESTS FOR RELIEF WITHIN THE SCOPE OF THIS ARBITRATION AGREEMENT MUST BE ARBITRATED ON AN INDIVIDUAL BASIS AND NOT ON A CLASS OR COLLECTIVE BASIS, ONLY INDIVIDUAL RELIEF IS AVAILABLE, AND CLAIMS OF MORE THAN ONE CUSTOMER OR USER CANNOT BE ARBITRATED OR CONSOLIDATED WITH THOSE OF ANY OTHER CUSTOMER OR USER. If a decision is issued stating that applicable law precludes enforcement of any of this section’s limitations as to a given dispute, claim, or request for relief, then such aspect must be severed from the arbitration and brought into the State or Federal Courts located in San Francisco County of the State of California. All other disputes, claims, or requests for relief shall be arbitrated.
- 30-Day Right to Opt Out. You have the right to opt out of the provisions of this Arbitration Agreement by sending written notice of your decision to opt out to: arbitration-opt-out@deploy.com, within thirty (30) days after first becoming subject to this Arbitration Agreement. Your notice must include your name and address, your username (if any), the email address you used to set up your Deploy account (if you have one), and an unequivocal statement that you want to opt out of this Arbitration Agreement. If you opt out of this Arbitration Agreement, all other parts of the Terms will continue to apply to you. Opting out of this Arbitration Agreement has no effect on any other arbitration agreements that you may currently have, or may enter in the future, with us.
- Severability. Except as provided in Section 11.1(f) (Waiver of Class or Other Non- Individualized Relief), if any part or parts of this Arbitration Agreement are found under the law to be invalid or unenforceable, then such specific part or parts shall be of no force or effect and shall be severed and the remainder of the Arbitration Agreement shall continue in full force and effect.
- Survival of Agreement. This Arbitration Agreement will survive the termination of your relationship with Deploy.
- Modification. Notwithstanding any provision in the Terms to the contrary, we agree that if Deploy makes any future material change to this Arbitration Agreement, you may reject that change within thirty (30) days of such change becoming effective by writing Deploy at the following address: 100 1st Street, 11th Floor, San Francisco, CA 94105.
11.2 Governing Law; Non-Party Proceedings. The Terms shall be governed by the laws of the State of California, exclusive of its rules governing choice of law and conflict of laws. The Terms will not be governed by the United Nations Convention on Contracts for the International Sale of Goods. Customer agrees to pay for any costs, including reasonable attorneys’ fees, Deploy incurs as a result of its participation as a non-party in any legal, regulatory, administrative or other proceeding relating to Customer’s use of the Services.
11.3 Export Compliance. Deploy Services may be subject to U.S. export control laws and may be subject to export or import regulations in other countries, including the Export Administration Regulations maintained by the U.S. Department of Commerce, trade and economic sanctions maintained by the Treasury Department’s Office of Foreign Assets Control, and the International Traffic in Arms Regulations maintained by the Department of State. You agree not to export, reexport, or transfer, directly or indirectly, any U.S. technical data acquired from Deploy, or any products utilizing such data, in violation of the United States export laws or regulations. You represent and warrant that you are (a) not located in any country or region that is subject to a U.S. government embargo and (b) not a denied party as specified in the regulations listed above.
11.4 Publicity. Customer agrees that Deploy may refer to Customer’s name and trademarks in Deploy’s marketing materials and website depicting Customer as a customer of Deploy. Customer shall not use, display or reference Deploy’s trademarks, service marks, trade names, logos, symbols or brand names without the express prior written consent of Deploy.
11.5 Entire Terms. These Terms constitute the entire agreement between you and us regarding the use of Deploy Services. Our failure to exercise or enforce any right or provision of the Terms shall not operate as a waiver of such right or provision. The section titles in the Terms are for convenience only and have no legal or contractual effect. The word “including” means “including without limitation”. If any provision of the Terms is, for any reason, held to be invalid or unenforceable, the other provisions of the Terms will be unimpaired and the invalid or unenforceable provision will be deemed modified so that it is valid and enforceable to the maximum extent permitted by law. Your relationship to Deploy is that of an independent contractor, and neither party is an agent or partner of the other. These Terms, and your rights and obligations herein, may not be assigned, subcontracted, delegated, or otherwise transferred by you without Deploy’s prior written consent, and any attempted assignment, subcontract, delegation, or transfer in violation of the foregoing will be null and void. Deploy may freely assign the Terms. The terms and conditions set forth in the Terms shall be binding upon assignees. Any additional or different terms and conditions found in any Customer purchase order, clickwrap or other document (including, without limitation, any vendor, purchasing, security or privacy related website, portal or application that Customer instructs or requests Deploy to use, whether before or after the acceptance of the Terms) shall be deemed rejected, null and void and of no force or effect (even if accepted by a representative of a party, unless reflected in a formal written amendment).
11.6 Changes. These Terms are subject to occasional revision and we reserve the right, at our sole discretion, to change, modify, add or delete portions of the Terms at any time except as expressly provided in the arbitration provision above. If we do this, we will indicate at the top of this page the date the Terms were last revised. You should periodically visit this page to review the current Terms so you are aware of any revision to which you are bound. Continued use of the Sites or Deploy Services after any such changes shall indicate your acknowledgement of such changes and agreement to be bound by the terms and conditions of such changes. If you do not agree to abide by these or any future Terms, do not use or access (or continue to use or access) the Sites or Deploy Services. No other amendment or modification to the Terms, nor any waiver of any rights hereunder or thereunder, will be effective unless assented to in writing by us. Any such waiver will be only to the specific provision and under the specific circumstances for which it was given and will not apply with respect to any repeated or continued violation of the same provision or any other provision. Failure or delay by us to enforce any provision of the Terms will not be deemed a waiver of future enforcement of that or any other provision.
11.7 Government Terms. Deploy provides Deploy Services, including related software and technology, for ultimate federal government end use solely in accordance with the Terms. If Customer (or any of its customers) is an agency, department, or other entity of any government, the use, duplication, reproduction, release, modification, disclosure, or transfer of Deploy Services, or any related documentation of any kind, including technical data, software, and manuals, is restricted by the Terms. All other use is prohibited and no rights than those provided in the Terms are conferred. Deploy Services were developed fully at private expense.
11.8 Notice for California Users. Under California Civil Code Section 1789.3, users of the Services from California are entitled to the following specific consumer rights notice: The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (916) 445-1254 or (800) 952-5210. You may contact us at Castle Global, Inc., 100 1st St., 11th Floor, San Francisco CA, 94105.
11.9 Suggestions or Concerns. Please contact us at sales@deploy.com to pose any questions regarding the Terms or Deploy Services.
Schedule A
Schedule of Services
“Service Specific Terms” means the terms set forth in the addenda to these Schedule of Services applicable to the respective Services set forth below and any other terms specific to a Service set forth in the Sites. All Service Specific Terms applicable to the Service(s) are incorporated into the Terms and shall be binding on the parties. Customer acknowledges and agrees that the Service names set forth below may not be reflected on the Sites per se, and in such case the definition of the Service shall be used to determine the applicability of Service Specific Terms. Capitalized terms used but not defined in the Service Specific Terms have the meaning given to them in the Terms.
| Name | Definition | Service Specific Terms |
|---|---|---|
| AI Service | Any Deploy Service other than the Labeling Service and Arbiter. Includes, without limitation, access to and use of one or more APIs to Deploy’s machine learning models and services related thereto. | AI Service Addendum |
| Labeling Service | Data annotation and sourcing using Hive Workers. | Labeling Service Addendum |
| Arbiter | Deploy’s web-based platform that enables Dashboard Users to perform certain Content Moderation Tasks. | Arbiter Addendum |
| Demo Service | Applications, websites, web browser extensions, APIs and other interfaces (including demonstration or trial access to Deploy Services) that we make generally available free of charge. |
AI Service Addendum
1.2 “APIs” means application programming interface(s).
1.3 “Custom Model” means any machine learning model made available by Deploy to Customer that is customized or custom-developed in any manner to requirements or requests of Customer.
1.4 “Generated Content” means, upon payment for the Generative AI Service you requested, the Content generated and returned to you by such Generative AI Service based on your Customer-Provided Content.
1.5 “Generative AI Services” means Deploy’s vision language model (solely when used for any purpose other than receiving a response confined to a defined set of response labels), image generation, video generation, text generation, speech generation, audio generation, image captioning and large language model APIs.
1.6 “Third-Party Model” means any model made available through Deploy Services that is (i) a large language model or (ii) developed, owned or controlled by a third-party.
2.2 Customer acknowledges that Deploy may change, deprecate or republish APIs for the AI Service, and that it is Customer’s responsibility to ensure that calls or requests Customer makes to the AI Service are compatible with then-current APIs for the AI Service.
- Deploy makes no representations or warranties related to current law that might apply to Customer, including with respect to Customer’s ownership of Generated Content;
- Deploy will have no liability to Customer, Customer’s customers or users or any third party for any harm caused by Customer’s reliance or dependency on Generative AI Services and (ii) Customer is solely responsible for determining the legality of Customer’s use and redistribution of any Generated Content;
- Third-Party Models may be subject to applicable third-party license terms, acceptable use policies and other terms communicated through the applicable Service or documentation, and Customer will abide by such terms;
- Any Deploy Service that includes a Third Party Model is limited solely to providing infrastructure and platform services for such Third Party Model, and Deploy does not certify, make any representation or warranty regarding, or assume responsibility for, any Third-Party Model or its outputs, accuracy, safety, bias, risk classification or compliance with applicable law; and
- Solely for Customer-Provided Content submitted to Generative AI Services, the license granted with respect to such Customer-Provided Content in Section 3.1 of the Terms of Use shall also be irrevocable and perpetual.
- is not PG-rated;
- could cause harm;
- is harmful to minors in any way;
- promotes discrimination, racism, bigotry, harassment, hatred or harm of any kind against any group or individual;
- promotes self-harm;
- is invasive of anyone’s privacy;
- is illegal, unlawful, defamatory or libelous;
- violates anyone’s rights, including any copyright, trademark, patent, trade secret, moral right, privacy right, right of publicity, or any other intellectual property or proprietary right;
- is otherwise harassing, exploitative, abusive, tortious, threatening, vulgar, obscene, pornographic, violent, false or intentionally misleading, or in promotion of any such activity; or
- may reasonably be found to be objectionable to a community desiring to abide by the above.
4.2 Custom Models, results of any completed Add Requests and any portions thereof are solely licensed to Customer pursuant to Section 3.1 of the Terms of Use; provided, in the event that (a) a Custom Model is licensed by Customer pursuant to a paid subscription to Deploy’s AutoML platform and (b) only Customer-Provided Content is used to train such Custom Model, no third party will be given access or rights to use such Custom Model without the prior written consent of Customer.
5.2 You acknowledge and agree that certain AI Services (e.g., Services that use indices of Customer-Provided Content) require that Deploy store and process your Customer-Provided Content throughout the period of your subscription to such Services.
5.3 Certain components of the AI Service use machine learning to detect similarities between different images and generate predictions of the likelihood the same subject appears across images. Customer acknowledges and agrees as follows: (a) the AI Service does not provide definitive identifications of any person, (b) unless otherwise expressly authorized in writing by Deploy, Customer shall not use the AI Service for the purpose of identifying any person, (c) unless otherwise expressly authorized in writing by Deploy, Customer shall not use the AI Service in any manner as, or in connection with, a facial recognition system, and (d) the foregoing subsections (b) and (c) shall be deemed additional Use Restrictions under the Terms.
Labeling Service Addendum
1.2 “Hive Workers” means the persons that perform Tasks via Deploy’s mobile and web applications for crowdsourced data labeling and services.
1.3 “Inappropriate Content” means any Content that is obscene, pornographic or sexually explicit, abusive, cruel, negatively shocking or otherwise of a nature or depicting material that a reasonable person would find materially offensive or upsetting (upon either single or repeated exposure).
1.4 “Tasks” means the tasks requested by Customer to be performed, including, without limitation, accessing, viewing, annotating, categorizing, tagging, labeling and otherwise using, or performing acts related to, Customer-Provided Content in any manner.
2.2 The Labeling Service is not an employment service and Company is not an employer of any Hive Worker. As such, Company is not responsible for and will not be liable for any tax payments or withholding, including but not limited to unemployment insurance, social security, disability insurance or any other applicable federal or state withholdings in connection with your use of the Labeling Service. You agree to indemnify, hold harmless and defend Company from any and all claims that a Hive Worker was misclassified as an independent contractor, any liabilities arising from a determination by a court, arbitrator, government agency or other body that a Hive Worker was misclassified as an employee (including, but not limited to, taxes, penalties, interest and attorney’s fees), any claim that Company was an employer or joint employer of a Hive Worker, any claims under any applicable employment-related laws, such as, without limitation, those relating to employment termination, employment discrimination, harassment or retaliation, as well as, without limitation, any claims for unpaid wages, withholdings, overtime pay, failure to provide meal and rest breaks, sick leave, holiday or vacation pay, retirement benefits, worker's compensation benefits, unemployment benefits, or any other employee benefits.
2.3 Customer will not submit any Inappropriate Content to the Labeling Service without Deploy’s prior express written consent.
2.4 In addition to the rights set forth in the Terms, Customer hereby grants Deploy (and sublicensable to Hive Workers) a worldwide, non-exclusive, royalty-free right to distribute, display, transfer, perform and modify (create derivative works) Customer-Provided Content and Demo Content for the purposes of providing the Services to Customer.
Arbiter Addendum
1.2 “Dashboard Users” means individuals with a user account for Arbiter or that access Arbiter on behalf of Customer.
1.3 “Inappropriate Content” means any Content that is obscene, pornographic or sexually explicit, abusive, cruel, negatively shocking or otherwise of a nature or depicting material that a reasonable person would find materially offensive or upsetting (upon either single or repeated exposure).
2.2 Customer hereby covenants, represents and warrants that all Content Moderation Tasks performed by Dashboard Users using Arbiter will not violate any applicable law.
2.3 NOTWITHSTANDING ANYTHING HEREIN, DEPLOY WILL NOT BE RESPONSIBLE FOR ANY MISUSE OF CUSTOMER-PROVIDED CONTENT BY A DASHBOARD USER OR OTHERWISE HAVE ANY LIABILITY ARISING FROM ANY ACTS OR OMISSIONS OF A DASHBOARD USER OR WITH RESPECT TO ANY CLAIM IF SUCH CLAIM IS CAUSED IN WHOLE OR IN PART BY A DASHBOARD USER (“DASHBOARD USER CLAIMS”). YOU AGREE THAT DASHBOARD USER CLAIMS AND CONTENT MODERATION TASKS ARE HEREBY ADDED TO YOUR INDEMNIFICATION OBLIGATIONS IN THE TERMS.